Who Runs Wincleo

Operator Cleoway Gaming Ltd, Anjouan Gaming Licence No. ALSI-202407-FL3, and a complaints procedure with defined answer times.

Wincleo Company and Licence Information

Who Operates This Website

The website wincleo.io is operated by Cleoway Gaming Ltd, whose registered office is at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. The company is registered in the Union of Comoros, and we do not publish a UK company number or a VAT number because the company is not incorporated in the United Kingdom. Written correspondence is handled by email at [email protected], and mail sent to the registered office is not monitored daily. Wincleo does not hold a licence from the UK Gambling Commission, and nothing on this site should be read as a claim to be regulated under the Gambling Act 2005. Players in the United Kingdom decide for themselves whether they are permitted to use an offshore service.

Wincleo does not control the pages of websites we link to, such as the support organisations listed on our Responsible Gambling page, and we are not responsible for what those sites publish or for how they handle your data. A link is provided so that you can find help or information, and it does not mean that Cleoway Gaming Ltd endorses everything on the linked site.

Where Responsibility for Content Sits

Cleoway Gaming Ltd is responsible for the text, images and bonus terms published on wincleo.io. If you find a statement that is inaccurate or out of date, tell us at [email protected] with the page address and we correct verified errors and update the revision date shown at the top of the page.

Send your complaint to [email protected] with the subject line Complaint, your account email address, the date of the event and what outcome you expect. We acknowledge the complaint on the same working day and give a written answer within 14 days. If you are not satisfied with that answer, you may escalate the matter to the Anjouan authority that issued our licence. We have not named an alternative dispute resolution body, so the escalation route runs through the licensing authority.

Game titles, artwork and logos from Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Nolimit City, Big Time Gaming and our other providers remain the property of those companies, and we show them under the terms of our supply agreements. Copyright in our own texts, layout and the Wincleo name belongs to Cleoway Gaming Ltd, and copying them without written consent is not permitted. A rights holder who believes material on this site infringes their rights can write to the same address with the page and a description of the material.

How the Licence and Regulator Are Identified

We operate under the Anjouan Gaming Licence No. ALSI-202407-FL3, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and this authority is the regulator of our casino and sports-betting activity. The licence is an offshore licence with no connection to the UK Gambling Commission.

Where to Write to Us

Every company or legal enquiry can be sent to [email protected], and the mailbox is monitored around the clock. State the name of the person or department you want to reach, and we forward the message to the right team inside Cleoway Gaming Ltd.